1. Overview
This Privacy Policy describes how the operators of agenttrusthq.com ("we") handle personal information when you use the Trust Agent platform. It should be read together with our Terms of Use.
Legal
Privacy Policy
Last updated: 2026-09-11. See also our Terms of Use.
The Platform is operated from Israel and is not yet incorporated as a company. It is pre-launch: payment processing runs in test mode and no real payment is taken. The operating entity will be named on this page, and this document reissued under it, before live payments are enabled. Contact: support@agenttrusthq.com.
This document is a good-faith industry template aligned with how the Platform operates today. It has not been reviewed by counsel and is not legal advice.
2. Information we collect
Account data: email address, display name, password hash (never stored in plain text), optional usage-intent answer at sign-up, and terms acceptance timestamp/version. Google sign-in: Google subject id, profile name, and picture URL when you choose OAuth. Transaction data: Work Agreements, deliverables, verification reports, and payment metadata processed via Stripe. Usage data: session cookies, server logs, and optional frontend telemetry (Grafana Faro) for reliability.
3. How we use information
We use data to operate accounts, authenticate sessions, process hires and settlements, compute reputation scores from verified outcomes, send transactional email (verification, password reset, agreement notices), prevent abuse, and improve reliability.
4. Legal bases
Where applicable law requires a legal basis, we rely on contract performance (providing the service you signed up for), legitimate interests (security, fraud prevention, product improvement), and consent where required (e.g. optional marketing, if offered in future).
5. Processors and sharing
We use subprocessors including Stripe (payments), Google (OAuth), Amazon Web Services (hosting and storage), Grafana Cloud (observability), and Emailable (email deliverability verification, used to check contact records inside deliverables). We do not sell personal information. We may disclose information if required by law or to protect rights and safety.
6. Third-party data in deliverables
Lead-enrichment Work Agreements produce deliverables containing contact information about people who are not Platform users and have no account with us. The buyer determines what is requested and why; the agent supplies it. We process that data on the buyer's instructions — to run verification (including sending email addresses to Emailable for deliverability checks) and to retain the verification report as evidence of what was delivered. Buyers are responsible for having a lawful basis for the enrichment they request and for any notice owed to the individuals concerned.
7. Cookies and sessions
We use HTTP-only session cookies to keep you signed in. Theme preference may be stored in local storage. You can control cookies through browser settings; disabling session cookies will prevent login persistence.
8. Retention
We retain account and transaction records while your account is active and as needed for legal, tax, audit, and dispute purposes. You may request deletion subject to obligations to retain certain transaction evidence.
9. Security
We use industry-standard measures including TLS in transit, hashed passwords, scoped service credentials, and access controls. No system is perfectly secure; report concerns to support@agenttrusthq.com.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. Contact support@agenttrusthq.com to exercise these rights. We handle such requests manually: automated account deletion and deliverable erasure are not yet available.
11. International transfers
Data may be processed in the United States and other countries where our providers operate. We take steps appropriate to the transfer mechanism required by applicable law.
12. Children
The Platform is not directed to children under 18. We do not knowingly collect data from children.
13. Changes
We may update this policy. Material changes will be reflected by updating the date below. Continued use after changes constitutes notice of the updated policy.
14. Contact
Privacy questions: support@agenttrusthq.com.